About Us
Formed in 1997 and based in the Midlands, Systems and Software
provide a wide range of information technology services to businesses regardless
of size, offering solutions from procurement and support, through software
development and implementation, to fully managed system provision and web
interfaces. Our managed payroll, direct marketing, and business consultancy
services further
enhance our ability to provide your business with the specialist resources
it needs, allowing you and your staff
to concentrate on running the business.
Our philosophy is always to develop harmonious
working relationships with each and every customer - the more successful your
business is the happier we are !!
Using both our own in-house expertise and the resources of our business partners we offer a full help and support service covering virtually any hardware, networking and software installation. From a simple user request for advice through to a major hardware issue, we treat all support functions with the same degree of importance, working with the customer to quickly analyse the impact of the situation and agreeing a schedule of support to achieve resolution. Available on a 24/7 basis if required, we adopt a 'problem ownership' philosophy, where we take ownership of each and every issue regardless of the resolution path. No more being passed from pillar to post because your various providers deny responsibility or won't work together !!
Direct Marketing can be an extremely successful mechanism for increasing the customer base of any business. Implemented wrongly it can alienate potential customers and quickly absorb vast resources and funds with very little return on investment. By working with specialists in each area of direct marketing we can integrate any direct marketing campaign. Utilising fax, email, SMS, mail, telesales and internet solutions, we aim to ensure you achieve the best possible results from your campaign.
Information technology should be driven by
the needs of the business, providing the platform for continuous improvement
in a company's activities. To meet these needs, implementing and maintaining
ever more complex IT structures, platforms, and user requirements is a continual
headache and resource drain for all companies. SAS provide fully managed implementations
to enable companies to reap the benefits of IT without
the associated problems. Whether running on our own fail-safe Windows servers,
a customer's own platform, or on a dedicated platform specifically for the
purpose,
utilising our managed services can significantly reduce the capital and revenue
costs linked to IT, freeing the company from the continual burden of managing
and supporting the infrastructure.
More than just another CRM package, SASCrm provides an integrated relationships environment for both internal and external customers. Designed to bind seamlessly with virtually any business system, the modular application is extremely flexible and intuitive giving rise to rapid implementation. With true client/server methodology and inbuilt remote connectivity, SASCrm is the ideal solution for both office-based and on-the-road users. Among the highlights featured in the package are distributed delivery of documents by fax/email/SMS, true centralised diary processing, detailed call analysis, incoming call detection, comprehensive classification hierarchies, multi-level security structure, and powerful selection/extraction utilities.
Recognising that the central business system
acts as a transaction handler but that reporting requirements are sometimes
best served by exporting core data to local routines, our applications software
runs on a wide range of hardware platforms and enables full data interchange.
The modules
span the full gamut of business activity and come
complete with user developed data export and
reporting routines. Fully integrated with our CRM applications and a host
of delivery mechanisms
via fax, email or SMS, the applications hold powerful web enablement processes
to easily provide
internet access by customers and field personnel to core data under password
security or through
remote access.
IT applications are at the heart of virtually
every company, being integral to every
area of a company's business. Poor systems and implementations often lead
to
excessive resource utilisation to compensate for shortcomings, with a wealth
of
'satellite' processing and databases springing up. Our applications packages
are
deliberately designed to provide comprehensive and reliable systems to companies
of all sizes, the modular structure allowing customers to tailor implementations
to
suit their own needs. By adopting a multi-language application environment,
we
retain complete flexibility in rapid development whilst preserving a fully
integrated
database structure.